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Replacement Policy
Wall Maps
Custom Wall Maps
Damaged Goods
Return Authorization Number (RAN)

At MapSales, our goal is to make sure you get the business map you need quickly, reliably and at the best possible price. We are very proud to say that less than 2% of our maps are returned for any reason.

For your convenience, we have established easy to use replacement and return policies.

To speak with a sales representative you may call us
directly at 1-888-434-6277.
Contact Us

Replacement Policy - When you don't get the map you need

Satisfaction Guarantee
If you are not 100% satisfied with your standard map, MapSales.com will work with you to create a map that will fit your needs. In some cases there may be an additional cost.

Mistakes by the MapSales Staff
First and foremost, we want you to get the map you need. If the people here at MapSales make a mistake, we will simply correct the error by replacing the map. There is no additional charge to you, and we apologize for any inconvenience.

I ordered the wrong map!
If you find that you have ordered the wrong map, we can help. Call us to discuss the map you want. Return the map in its original and re-sellable condition. We will apply the cost of the original map to the replacement, less any shipping & handling charges.

What you should do:
1. Call us within 2 days of receipt of your map
2. Get the Return Authorization Number (RAN) by completing the Return Request
3. Return the product within 10 days of when the RAN was issued

Wall Maps

MapSales will accept a returned product in its original and re-sellable condition. The product must be free of any alterations, including staples, tape tracks, pinholes and effect of mounting.

What MapSales WILL NOT DO:
1. Accept any returns that are not pre-authorized, or don't have a Return Authorization Number (RAN)
2. Issue a RAN after 2 days after receipt of the product
3. Issue a RAN without a completed and signed Return Request
4. Accept any return after 10 days after the RAN was issued
5. Accept any product not in its original and re-sellable condition
6. Accept returns of Paper Maps

Custom Wall Maps

If MapSales makes a mistake during the production of a Custom Wall Map, we will gladly replace it at no additional cost. However, due to the custom nature of these products, we cannot accept returns of any other Custom Wall Maps.

Damaged Goods

If you receive a product with visible damage, call us immediately. If the damage is discovered before delivery, refuse it immediately. A replacement will be expedited and shipped to you as soon as possible.

Return Authorization Number (RAN)

All returns have a Return Authorization Number (RAN). Call your Client Service Representative; they will process your request.
Complete the Return Request and they will provide you with your RAN.

Any products returned without this number will not be accepted.